Cancellations and Refunds
Our member’s happiness is very important to us and so if you want to cancel and get a refund then we’d ask that you contact us so we can try to address any problems you have.If you register and choose to pay by standing order then your membership (and website login) will not start until we receive your standing order payment. Prior to this you can cancel at any point with no charge.
Once we receive your payment your membership starts and website login activated. You will also receive a membership card and other details in the post. At this point we are no longer able to give you a full refund but if you choose to cancel in the first month we will refund (by cheque) 50% of your registration fee. After the first month a refund would not normally be offered as you will have already had access to significant content on our website. However in exceptional circumstances, and at our discretion, we may be able to offer a refund after this time.